Legal

Welcome to our Legal Information page. At American Daddy Apparel, we value transparency and are committed to ensuring a secure and trustworthy online experience for our visitors. This page provides essential details about how we use cookies and similar technologies on our website, including the purposes behind their usage. We also explain our approach to safeguarding customer privacy, ensuring that personal information is never sold to third parties for marketing purposes. Our commitment to data security, responsible practices, and your rights are outlined in our Cookie Policy. If you have any questions or concerns about our legal practices, please don't hesitate to contact us. Your trust matters to us, and we aim to provide the clarity you need for a confident online journey.

Cookie Policy

Our Policy

This Cookie Policy explains how offroadmt.com ("we," "us," or "our") uses cookies and similar technologies to improve your experience while visiting our website. By continuing to browse or use offroadmt.com, you agree to our use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit a website. They are widely used to make websites work or improve their efficiency, as well as to provide information to the website owners.

Your Cookie Choices

You can choose whether to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may result in limited functionality on our website.

Cookie Types

Privacy

We take your privacy seriously. We do not sell, rent, or trade any customer information to third parties for marketing purposes. Any personal information you provide during your interaction with our website is treated in accordance with our Privacy Policy.

Changes to this cookie policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make changes, we will update the "Last updated" date at the top of this policy.

Contact Us

If you have any questions about this Cookie Policy, please contact us through our contact page. By using our website, you consent to the use of cookies and the practices described in this policy.

Privacy

1. Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, secure areas of the website, and shopping cart functionality. These cookies do not store any personally identifiable information.
2. Analytical/Performance Cookies: We use Google Analytics to collect anonymous information about how visitors use our website. This information helps us improve the performance and user experience of our site. Google Analytics uses cookies to gather this data, but it does not identify individual users or associate your IP address with any other data held by Google.
3. Functionality Cookies: These cookies enhance the functionality and personalization of our website. They remember choices you make (such as language preferences) and provide a more personalized experience.
4. Third-Party Cookies: We also use third-party services, such as Hotjar, to analyze user behavior and improve the customer experience on our website. Hotjar uses cookies and other technologies to collect non-personal information about visitors' interactions with our site, such as mouse movements and clicks. This helps us identify areas for improvement and enhance user satisfaction.

Shipping Policies

Delivery

When will I get my order?
‍Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping timedepends on your location, but can be estimated as follows:
- USA: 3–4 business days

Where will my order ship from?
‍We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
‍Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with themIf the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Tip: Check out Printful's production footage to see how we fulfill specific products.

How do I track my order?
‍You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.

I received a wrong/damaged product, what should I do?"
‍We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us here within a weeks' time with photos of thedamaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here!

Do you offer refunds?
‍Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here, with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
‍At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know here within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!